THANK  YOU  FOR  SHOPPING WITH  SOCIETYWILD.

​Please read our purchase and shipping terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.

Placing of your order signifies your agreement to be bound by these purchase and shipping terms.

PURCHASES 

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, societywild is not obliged to re-send the order to the correct address at our own expense.

PURCHASE PRICE

All prices quoted on the website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the website from time to time and without notice to you.

PAYMENT

societywild accepts payment via credit card (Visa/Mastercard).
After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

We do not store your credit card details at any time, ensuring consumer confidence and satisfaction is assured.

By agreeing to these purchase and shipping terms, you also consent to receive further electronic communications from us in relation to the soceitywild business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving updates from us. Simply email us at hello@societywild.com.au or click 'unsubscribe' within one of our mailouts. 
We process purchases on business days, which are Monday to Friday and exclude public holidays in NSW.

SECURITY

Orders are processed by 4pm each business day, so please keep this in mind when purchasing something that is required ASAP.


CANCELLATION OF ORDERS

societywild may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.


You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.


PRODUCTS MISSING FROM AN ORDER

Should a product be missing from an order when received, please contact us at hello@societywild.com.au with the order number and the product code or product name of the product you ordered, and we will make the appropriate investigations.

SHIPPING & RETURNS

Please see SHIPPING & RETURNS section.

​societywild. WARRANTY

Our societywild branded leather accessories are completely handmade using high quality, Australian sourced materials. With proper care, our handmade pieces should be a staple in your wardrobe for a long time! 

Warranty for your societywild leather goods applies to products used under normal conditions and for their intended purpose. It does not apply to damage caused by normal wear and tear, or neglect. All items returned for a warranty claim will be inspected by our team and we will keep you updated throughout the process. 

societywild leather accessories are only sold in our Newcastle boutique. When returning items for a warranty claim, we require proof of purchase from our store. We do not provide warranty on societywild accessories purchased second hand.

For items returned via postage, societywild will cover return postage as long as the fault is not deemed as 'customer incurred'.

LEATHER WARRANTY - 6 MONTHS

In the unlikely event you find a defect in the material (leather) of your product that affects the structural integrity of the piece within 6 months of purchasing the item, we will repair the product for you. If the product is unable to be repaired, we will replace your societywild piece.

CRAFTSMANSHIP & HARDWARE - 12 MONTHS

In the unlikely event there is a defect in either the craftsmanship or hardware of your product within 12 months of purchase, we will repair the product for you. If the product is unable to be repaired, we will replace your societywild piece.

ITEM NOT AS DESCRIBED

We do our very best to provide you with an accurate product description. If you feel your item has been misrepresented in any please email us right away at hello@societywild.com.au