We know that paying for shipping can suck. While we wish we could give everyone free shipping, as a small business we are not yet a capacity to be able to do so. As we continue to grow, we will revise our shipping prices
Orders are dispatched within 1 - 2 business days, following payment. All DOMESTIC orders are sent via Sendle.
Sendle provide a NO SIGNATURE courier service. We do not take responsibility for any items left at your address.
If you have not received your items within 7 business days of making your order, please email us with your full name and order number and we will look into your delivery immediately. In most cases, a dispatch email and tracking details will be emailed out to the customer once the item has been shipped.
Please be advised that Sendle cannot deceiver to PO Boxes - if you enter a PO Box address at checkout, our team will be in touch to arrange am alternate delivery address.
LOCAL FREE DELIVERY (NEWCASTLE REGION ONLY)
This is a FREE NO CONTACT delivery service for the Newcastle Region for online orders.
An email will be sent to you confirming when your parcel will be delivered and the location for drop off. If there is a preferred or more suitable area for drop off at your location other than the front door, please respond to this email letting us know.
Another email will be sent confirming delivery.
Please see the list below for all the suburbs we will be servicing. If you're unsure whether your area qualifies for this service or feel we may have missed your area from this list, please send us an email at email@example.com
For any orders placed with local free delivery that are not in a qualifying area, you will be contacted to arrange alternative shipping and we will not be able to post your order until a new shipping service is arranged and paid for.
This is a NO SIGNATURE service. We do not take any responsible for items once they have been left at your address.
Any returns using this postage method will need to be returned either via postage at your cost (unless item is faulty) or to our Westfield Kotara store.
- Adamstown Heights
- Birmingham Gardens
- Cameron Park
- Cardiff Heights
- Elermore Vale
- Garden Suburb
- The Junction
- Mayfield East
- Mayfield West
- Merewether Heights
- New Lambton
- Newcastle East
- Newcastle West
- Rankin Park
- Tighes Hill
DOMESTIC SHIPPING* FLAT RATE $11 ACROSS AUSTRALIA
If you're browsing from another location (other than Australia) and would like to make a purchase, please contact us at firstname.lastname@example.org, let us know what items you're looking to order and we'll provide a quote for shipping.
Please note that payable import taxes and duties are the responsibility of the customer. societywild will not be responsible for any delays in customs.
If you choose to pick up your online order, please wait for our order fulfilment email before visiting. Online orders for in-store pick up will be fulfilled within 1 - 2 business days. Once your order is packed and ready to go, we will send you an email letting you know you can visit us to pick up your purchase.
In-store pick up orders must be collected within seven days of our fulfilment email. If you're unable to pick up your order within seven days, please send us an email to let us know when you will be able to collect your purchase.
If purchases aren't collected from our store within the seven day time period, we will send you an email reminding you to pick up your order. If we receive no communication from you two days after the reminder email, we will issue you a store credit and place the item/s back up for sale.
If you have chosen to pick up at a later date, if you do not collect your purchase on that day we will send you an email reminding you to pick up your order. If we receive no communication from you two days after the reminder email, we will issue you a store credit and place the item/s back up for sale.
EXTENDED CHRISTMAS RETURNS; we have extended our returns window for the holiday season. Any orders placed between 17th November, 2021 and December 24th, 2021 with valid returnable items are eligible for return for exchange or store credit until January 10th, 2022. If you would like to return an item within this extended window, please ensure you notify us by January 10th. Please note; all other usual returns terms still apply.
We understand that sometimes you may not be completely satisfied with your purchase. If for any reason you’re not, please email us for either a suitable replacement or credit note that can be used online or in-store.
Before making any returns, whether online or in-store please email us first before doing so.
PLEASE NOTE: we do not offer refunds on vintage items, sale items, home goods or jewellery.
If you wish to return an item please notify us within 7 days (Australian orders) or 21 days (international orders) from the date of delivery/purchase. If a refund is requested outside of this period, we may not be able to refund you and, in the instance items are sent back outside this period, we will contact you to arrange shipping of the item back to you at your cost.
- For online orders, once an order is placed, if you change your mind before shipment, this is considered a return and our store returns policy applies.
- PLEASE NOTE; for order placed online; any fees incurred via payment method (i.e Afterpay, Paypal) are not able to be returned.
Items must be unworn/unused, have the original tags attached, original packaging and have proof of purchase.
For sale items, vintage items, home goods or jewellery we cannot offer any kind of refund/return, unless the item is faulty or it is required by law.
Shipping costs, including the initial shipping and return shipping, will not be refunded or covered by societywild. We recommend using Registered Australia Post or Registered International Post to return items to us, and we advise you to take note of your tracking number. societywild is not responsible or accountable for the loss or damage of garments being returned.
If purchasing vintage items, please be aware the items may have some natural wear and tear due to their age, including rips, tears, stains and holes (please read all descriptions carefully). We cannot offer exchanges or credit notes for vintage listed items.
societywild has the right to refuse return on any items that have been worn or soiled. This includes perfume, deodorant etc. All of our products are sent out with tags attached and any returns must be sent back with all tags still attached, along with the receipt. We will not send out any exchanges until we receive your returned items.
Items returned to us that are not eligible, will be sent back to the customer at their own expense.
If you do wish to return an item, please send us an email with the details of the item(s) you would like to return, along with your name, address and order number.
We will reply via email with further detailed instructions.
Please ensure you get a tracking number for all returned parcels, as societywild cannot take responsibility for any parcels that go missing.
We will email you with updates throughout the returns process, but just in case we forget, here’s how it works:
Once we receive the returned parcel, the processing of returns takes 1-2 (Australian orders) or 2-5 (International orders) business days.
Once approved, we will issue a credit note which can be used online or in-store.
We will happily exchange items for incorrect sizing or change of mind within our returns window of 7 days. Please note, return and additional shipping for size exchanges will not be covered by societywild. This includes orders originally eligible for free shipping; this offer applies only to the initial order and does not extend to further shipping for exchanges.
PLEASE NOTE that we cannot guarantee that the item you wish to exchange for will be in stock at the time of us receiving your return. We cannot hold stock for exchanges. If the item you wish to exchange for is sold out you will be issued a credit note.
If you believe you have received an item that has a manufacturing fault, get in touch with us via email with your contact details, a description of the fault, order number and any photos of the fault and we will get to work assessing your claim as soon as possible.
PLEASE NOTE: wear and tear or damage to an item is not considered faulty.
Please ensure you provide us with the correct address at the time of purchase. societywild does not accept any responsibility for items being sent to an incorrect address provided by the customer.
As humans, we may sometimes make mistakes. If we did happen to send you the wrong item, let us via email with your contact details, purchase number and a photo of the incorrect item you’ve received.
For incorrect items, we can offer a credit note (minus shipping charges).
If part of the order is incorrect, a credit will only be offered for that incorrect part of the order.
Return shipping for an incorrect item will be covered by societywild.
If you have an item you would like to return to our store that was purchased online, please contact us before visiting.
If you do happen to purchase an item that is sold out, we will notify you via email as soon as possible and offer either a suitable replacement, credit note or full refund.
We have the right to refuse a refund, return or exchange if this policy has not been adhered to.
If you have any other questions about our shipping or returns policy, please don't hesitate to email us at email@example.com